Returns Policy

Overview

If you are not completely satisfied with your purchase, return it within 90 days of receipt for an exchange or refund (excluding shipping and handling charges). For returns made after 90 days, you will receive a merchandise credit certificate for the value of merchandise returned (excluding shipping and handling charges), good toward a future Akriti Oculoplasty Logistics (Akriti) purchase.

To process a return or exchange:

Step One – Contact us.

• Request a Return Authorization Number (RMA) via phone, fax or email.  Returning products without an RMA may delay your refund/exchange.

• Tell us the reason for the return.

• Tell us if you want a refund or exchange. 

Step Two – Prepare and ship your product:

• Replace all items in the original or appropriate packaging

• Remove, cover, or mark over any previous shipping labels

• Ship to:

• Akriti Ophthalmic Pvt Ltd M34,M35, M36 Medical Devices Park Sultanpur Village, Pathancheru Mandal, Hyderabad-502319 Telangana State India

• Write in bold letters on the outside of the package: “RMA < RMA number you were provided> “

• Request carrier tracking and delivery confirmation services.

Credit will be issued after product is received.

Warranty:

Our products are warranted to be free from defects for 6 months from the date of shipment. Unaltered defective items will be repaired or replaced at our discretion. Customer pays freight to return suspected items to Akriti Oculoplasty Logistics (Akriti).