🔁 Return Policy
Akriti Ophthalmic Pvt Ltd – Effective 17th June 2025
At Akriti Ophthalmic, our commitment to customer satisfaction begins with uncompromising product quality and extends to responsive post-purchase support. Our Return Policy ensures that clients receive prompt assistance and fair resolution in the event of product-related concerns.
🛍️ Return Eligibility
Returns will be accepted under the following conditions:
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The product is delivered in damaged, defective, or incorrect condition.
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A return request is submitted via support@akritiophthalmic.com within 48 hours of delivery.
Returned items must:
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Be unused, in their original packaging, and free from signs of wear
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Include proof of purchase, along with relevant images or documentation
Kindly note: Returns submitted beyond 48 hours or without proper documentation may not be eligible for processing.
🚫 Non-Returnable Items
Certain product categories are non-returnable due to hygiene, customization, or regulatory constraints:
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Custom-designed eyewear and personalized medical devices
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Opened sterile products or consumables
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Perishable goods or temperature-sensitive items
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Items showing signs of use, alteration, or tampering
💰 Refunds for Approved Returns
Once the returned item is received and inspected:
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Approval or rejection will be communicated within 5 working days
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Approved refunds will be processed via the original payment method within 7–10 business days
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In case of partial refunds (e.g., shipping costs), details will be communicated transparently
📦 Return Logistics
Customers are requested to:
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Repack items securely to prevent transit damage
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Share tracking details once the return shipment is dispatched
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Retain proof of courier until refund confirmation is received
Akriti Ophthalmic reserves the right to reject returns that do not comply with the above guidelines.
🤝 Dispute Resolution & Support
Should you face any concerns related to product quality, service experience, or payment discrepancies, please write to support@akriti.co.in. Our team will respond promptly with resolution pathways and assistance.