Shipping & Delivery Policy  Effective Date 17^th June 2025

Welcome to Akriti Ophthalmic Pvt Ltd. This Shipping & Delivery Policy outlines the terms and conditions related to the shipment of products ordered through our official website: www.akritiophthalmic.com..

1. Order Processing

• Orders are typically processed within 1–3 business days, excluding weekends and holidays.
• Orders placed after business hours or on non-working days will be processed the following business day.

2. Shipping Methods & Timelines

• We partner with reputable courier and logistics services for domestic and international shipping.
• Estimated delivery timelines:
• Domestic (India): 3–7 business days
• International: 7–21 business days, depending on location and customs clearance
• Delivery timelines are indicative and not guaranteed. Delays due to unforeseen circumstances or customs regulations are beyond our control.

3. Shipping Charges

• Shipping fees are calculated at checkout based on product weight, delivery location, and delivery speed.
• Free shipping may be offered on specific products or for orders exceeding a certain value, as mentioned on the website during promotional periods.

4. Order Tracking

• Once your order is shipped, a tracking number will be shared via email or SMS.
• You may track your order status through our courier partners' tracking portals.

5. Delivery Address Accuracy

• Please ensure that the shipping address provided is accurate and complete. We are not responsible for undelivered packages due to incorrect or incomplete addresses.
• Re-dispatch requests due to address errors may incur additional charges.

6. Customs, Duties & Taxes (International Orders)

• International shipments may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient.
• Akriti Ophthalmic Pvt Ltd is not liable for delays caused by customs authorities.

7. Damaged or Lost Shipments

• In the unlikely event of a damaged, tampered, or lost shipment, please contact us at support@akritiophthalmic.com within 48 hours of delivery (or estimated delivery date, if undelivered).
• We will work with our logistics partners to resolve the issue promptly.

8. Shipping Limitations

• Certain products may be subject to shipping restrictions based on local regulatory guidelines (e.g., medical devices, temperature-sensitive products, etc.).
• We reserve the right to cancel or modify your order under such circumstances, with full disclosure and a refund (if applicable).

9. Contact Us

For any queries regarding your shipment or delivery, please email us at support@akriti.co.in